In an emergency: e.g. A tree has fallen on your roof, flood, broken glass. Please call our 24hr office number on 9830 4044 for further instruction prior to completing this form.
Building Insurance Information
Please read through this information prior to submitting a form
We recommend that before completing the claim form you view the above video to gain a more detailed understanding of what is covered under Building Insurance.
Please notify Ross-Hunt Real Estate immediately in writing if the occupants must vacate the property or issues around liability arise.
What is claimable?
Resultant damages caused by a sudden or accidental event (subject to terms and conditions)
What is not claimable?
Repair of items damaged due to old age or wear and tear.
Repair of items due to lack of maintenance.
Damage to carpet and furnishings (Please refer to your contents/landlords insurance instead)
An example: Cracked roof tiles are the owner's responsibility to fix however the wet ceiling may be covered by the insurer as resultant damage.
What is the process?
Prior to a claim being submitted, it is important that the cause of the problem has been fixed. If you require assistance, please contact the Ross-Hunt claims team newclaims@rosshunt.com.au
Once you have completed this form, Ross-Hunt will assist in obtaining quotes for insurer required works. Contractors will endeavor to match existing materials as closely as possible.
Once we have received all quotes and documentation, Ross-Hunt will submit the claim to the insurer on your behalf. We typically expect a response from the insurer within 21 business days.
We will keep you updated on the progress of your claim. Please note, an excess is payable on all claims.
Claim Requirements: For your claim to begin and before any work commences, you are required to:
A) Complete the claim form noting the more information you provide the better. All questions with an * must be answered
B) Include all supporting documentation requested.
C) Provide photos of all damages.
D) Provide an insurer compliant invoice which demonstrates that the cause of the problem has been fixed.
E) If a fence is involved, please
i) provide the full address of your neighbouring property
ii) provide the name, phone and email address of the owner of your neighbouring property
F) If a vehicle is involved, please
i) provide the full name, address, phone and email contacts for the driver
ii) provide a full description of the vehicle (i.e. make, model, colour, branding, description of damage to the vehicle)
iii) provide photos and/or cctv footage of the incident
G) If the Police have been called, please
i) provide a copy of the Police Report, or
ii) provide the LEDR number (this is an absolute minimum)
H) If the incident is malicious damage (i.e.. burglary, graffiti), Police must be advised, and a copy of their report provided. We also require:
i) Station Name
ii) Station Address
iii) Station Phone Number
Insurer’s criteria for all quotes and invoices
Insurers require that all quotes and invoices include:
the address of the property that the work is carried out on
Statement advising the cause of damage in their professional opinion
Statement advising when the damage occurred in their professional opinion
If pipes are involved, please detail the construction of these pipes
A breakdown of all material and labor costs
Once you have completed the form, please email it through to newclaims@rosshunt.com.au or send via post to:
Ross-Hunt Real Estate – Insurance Department
Locked Bag 1
Surrey Hills 3127